Failed payments outreach and emails

Boost Revenue &
Reduce Churn

Failed payments outreach and emails

Maximize Payment Recovery with Smart, Context-Aware Messaging

At FlyCode, payment recovery doesn't stop with retries. Our advanced email communication models coordinate perfectly with payment retries to recover revenue, reduce involuntary churn, and maximize customer satisfaction.

We power every email with the smartest delivery, highest deliverability, and the deepest understanding of your customers’ context — ensuring the right message reaches the right customer at the right time.

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Flowchart showing user interactions, notifications, and customer contact options with image of a person.

Model based failed payments emails and outreach

No Unnecessary Emails

FlyCode's Backup Payment Method uses intelligent automation to seamlessly retry failed payments using alternate valid cards already stored on file. No manual workflows. No service disruption.

Context-Aware Timing

Our systems differentiate between soft and hard declines. We tailor the email sequence and timing to the situation, recovering more payments while respecting customer experience.

Local Time Delivery

Timing is everything. We deliver recovery emails precisely when customers are most likely to notice and act — based on their local timezone.

Optimized for Deliverability

With a 95+ Sender Score, our transactional emails are trusted by ISPs for inbox placement. More visibility = more recovered revenue.

How it Works

Your domain and your brand
emails are sent from your domain with your brand

Smart Retry Integration
Email sends are synchronized with your payment retry strategy — no random or misaligned emails.

Customer-Aware Logic
We use machine learning to predict the best time, tone, and action for each customer.

Highest Compliance and Best Practices:

Transactional-only, high-priority communications
Built-in compliance with CAN-SPAM, GDPR, and global privacy standards
Dynamic messaging templates that adjust based on decline reason

Flowchart illustrating data processing, with an emphasis on payment data and an intelligence model labeled "FlipCode."

Results You Can Expect

Lower Involuntary Churn

Higher Recovery Rates

Improved Customer Satisfaction and Retention

Stronger Email Reputation Over Time

Compare FlyCode’s outreach product

Without Flycode

Number of emails

With Flycode

Model based (minimum 5) coordinates emails with retries

On every retry (8 emails)

Without Flycode

For Soft declines errors

With Flycode

Retries before sending emails To reduce churn

Without Flycode

Timing of emails

With Flycode

Local time of user

Without Flycode

Transactional/ deliverability

With Flycode

Plain text, designed for high email deliverability (95 sender score)

Without Flycode

Multi users Org emails

With Flycode

We send to different users in the customer's organization

Without Flycode

Payment page

With Flycode

Stripe Native with all the local payment options (best practice)

Profitwell example: Custom-built, slow to load, limited to Google Pay or card

Without Flycode

Profitwell example: Custom-built, slow to load, limited to Google Pay or card

Analytics Dashboard

Full-funnel view by customer & email funnel

With Flycode

Without Flycode

Frequently Asked Questions

Can I use my own brand and domain for emails?

Yes. All emails are sent from your domain and carry your branding. FlyCode runs behind the scenes — customers never see our name.

How is FlyCode's outreach product different from other tools like Stripe failed payment emails or Profitwell emails?

FlyCode has robust models powering communications. It means we will coordinate emails with retries - we don’t send emails immediately on soft declines to reduce voluntary churn, we set different email schedules for hard declines (Stripe sends only 1-2), we send emails at the user’s local time, and we send simple transactional emails with the best sender score and deliverability. Stripe billing payment recovery settings, will send an email every time they retry the payment (it means users can get up to 8 emails). Profitwell uses very basic email logic per retry.

What do you mean by “local time delivery”?

FlyCode detects the customer’s timezone (based on the card data) and schedules email sends for hours when they’re most likely to open and act — avoiding 2 a.m. messages that get buried.

How does FlyCode handle hard declines?

For hard declines, FlyCode adjusts the messaging cadence to be faster, uses dynamic templates with specific actions (like “update your card”), and sequences outreach based on past engagement.

What does deliverability look like?

Emails are transactional-only with a 95+ sender score. We use transactional infrastructure (not marketing email platforms), enforce SPF/DKIM alignment, and optimize sender domains.

Will this interfere with my current email system or subscription platform?

No. FlyCode coordinates email sends with payment retries to avoid collisions with other tools. It won’t duplicate or overwrite your existing dunning flows unless you want it to.

Can I customize the content or messaging?

Yes — templates are dynamic and can adjust tone, CTA, and structure based on the decline reason, customer segment, or retry status. You can also add your own branding and language.