
How FlyCode helped The Beard Club to boost failed payments recovery
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Overview
The #1 Men's Grooming & Beard Products
With a commitment to innovation and excellence, Beard Club offers a comprehensive range of grooming essentials designed to nourish, strengthen, and style beards of all lengths and textures.

Joe Portsmouth
Sr. Director of Retention at The Beard Club
About The Beard Club
The Beard Club is a direct-to-consumer men’s grooming brand focused on beard growth, care, and tools. The company offers growth kits, grooming bundles, and the PT45 electric trimmer, available as one-time purchases or flexible subscriptions. A key differentiator is its Beard Growth Guarantee for eligible kits, which requires consistent use with photo documentation over five months. Distribution is primarily through its own site, with select products available via major online retailers. The company ships to the United States and Canada.
Recharge + FlyCode
The Beard Club installed the FlyCode app from the Recharge marketplace. FlyCode app is complete solution that identifies customers at-risk of payment failure and if they do fail, implements the optimal strategy to retry payments and send transactional emails/sms automatically. This approach dynamically adjusts as failure reasons change and guarantees retries and communications are in sync.
Free Payment Analysis
We analyze historical failure rates, recovery rates, churn, and revenue available to unlock. This identifies critical trends and helps to forecast recovery scenarios.
Payment Optimization
FlyCode makes enterprise machine learning capabilities and payment expertise accessible out-of-the-box. We handle everything e2e putting recovery on auto-pilot.
Smart Recovery Emails
Coordinating retries and transactional emails/sms is not only critical for improving recovery rates but it also enhances the customer experience and reduces active churn.


Joe Portsmouth
Sr. Director of Retention at The Beard Club