How Lucy boosted payment recovery by 46% and reduced payment failure rate by 11%?

How Lucy boosted payment recovery by 46% and reduced payment failure rate by 11%?

How Lucy boosted payment recovery by 46% and reduced payment failure rate by 11%?

46%

Increase in payment recovery

46%

Increase in payment recovery

46%

Increase in payment recovery

11%

Reduced failure rate

11%

Reduced failure rate

11%

Reduced failure rate

Payment Recovery

Emails + SMS

Analytics

Billing optimization

Payment Recovery

Emails + SMS

Analytics

Billing optimization

Payment Recovery

Emails + SMS

Analytics

Billing optimization

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Book a demo with us today

Book a demo with us today

About Lucy

Lucy's mission is to reduce tobacco-related harm to zero.

To eliminate tobacco related harm, Lucy is committed to bringing innovative nicotine products to the market. Their flagship product is an improved and cleaner formulation of nicotine gum designed for optimal taste, texture, and a quick nicotine release.


About Lucy

Lucy's mission is to reduce tobacco-related harm to zero.

To eliminate tobacco related harm, Lucy is committed to bringing innovative nicotine products to the market. Their flagship product is an improved and cleaner formulation of nicotine gum designed for optimal taste, texture, and a quick nicotine release.


About Lucy

Lucy's mission is to reduce tobacco-related harm to zero.

To eliminate tobacco related harm, Lucy is committed to bringing innovative nicotine products to the market. Their flagship product is an improved and cleaner formulation of nicotine gum designed for optimal taste, texture, and a quick nicotine release.


The Problem

Lucy scaled rapidly and tested different solutions for failed payment and passive churn. The team aims to reduce payment failure rates and payment recovery with a trusted and compliant product that will maintain merchant health over time.

How They Solved It:

To tackle the challenges, Lucy used FlyCode platform:

Payment Optimization Engine

  • Automatically recover failed subscription payments and reduce passive churn

  • Use ML & AI based payment optimization to find the best time to charge your customers

  • Improve customer experience by coordinating payment retries with customer emails/SMS

  • Leverage billing optimization models in the top of the funnel

Smart Recovery Emails and SMS

FlyCode implemented smart recovery emails and transnational SMS as part of its tailored dunning strategy. Retries and customer recovery strategies are closely coordinated with emails and messages.

Payment analytics

FlyCode's advanced payment analytics were made available to Lucy. As a result of data models and advanced analytics, Lucy's team was able to monitor charges and track their recovery rate over time. With FlyCode's dashboards, you can view real-time data on failed payments, recovered payments, and in-depth payment benchmarks. FlyCode's dashboards also allow you to track your payment history and identify potential payment issues.

The Problem

Lucy scaled rapidly and tested different solutions for failed payment and passive churn. The team aims to reduce payment failure rates and payment recovery with a trusted and compliant product that will maintain merchant health over time.

How They Solved It:

To tackle the challenges, Lucy used FlyCode platform:

Payment Optimization Engine

  • Automatically recover failed subscription payments and reduce passive churn

  • Use ML & AI based payment optimization to find the best time to charge your customers

  • Improve customer experience by coordinating payment retries with customer emails/SMS

  • Leverage billing optimization models in the top of the funnel

Smart Recovery Emails and SMS

FlyCode implemented smart recovery emails and transnational SMS as part of its tailored dunning strategy. Retries and customer recovery strategies are closely coordinated with emails and messages.

Payment analytics

FlyCode's advanced payment analytics were made available to Lucy. As a result of data models and advanced analytics, Lucy's team was able to monitor charges and track their recovery rate over time. With FlyCode's dashboards, you can view real-time data on failed payments, recovered payments, and in-depth payment benchmarks. FlyCode's dashboards also allow you to track your payment history and identify potential payment issues.

The Problem

Lucy scaled rapidly and tested different solutions for failed payment and passive churn. The team aims to reduce payment failure rates and payment recovery with a trusted and compliant product that will maintain merchant health over time.

How They Solved It:

To tackle the challenges, Lucy used FlyCode platform:

Payment Optimization Engine

  • Automatically recover failed subscription payments and reduce passive churn

  • Use ML & AI based payment optimization to find the best time to charge your customers

  • Improve customer experience by coordinating payment retries with customer emails/SMS

  • Leverage billing optimization models in the top of the funnel

Smart Recovery Emails and SMS

FlyCode implemented smart recovery emails and transnational SMS as part of its tailored dunning strategy. Retries and customer recovery strategies are closely coordinated with emails and messages.

Payment analytics

FlyCode's advanced payment analytics were made available to Lucy. As a result of data models and advanced analytics, Lucy's team was able to monitor charges and track their recovery rate over time. With FlyCode's dashboards, you can view real-time data on failed payments, recovered payments, and in-depth payment benchmarks. FlyCode's dashboards also allow you to track your payment history and identify potential payment issues.

FlyCode delivered a 46% increase in payment recovery and an 11% decrease in billing failures! FlyCode’s onboarding process was super-easy. One standout aspect of FlyCode is the personal support they provide. Their responsiveness and direct communication, have made addressing any issues effortless.

Julio Miles

VP of Marketing

The Impact

By integrating FlyCode’s plug and play solution, Lucy achieved a substantial uplift in recovery rate. Here are the key outcomes of this partnership:

  1. Exponential increase in the Payment recovery rate: a 46% increase in payment recovery from Oct 2023 -May 2024, ensuring improved retention and a more predictable revenue stream

  2. Payment failure rate reduced by 11%! This results in clear monthly ARR gains.

  3. No-Brainer ROI for Revenue Boost: A 14X ROI of net new revenue, reflecting substantial revenue growth at a price that’s justifiable

  4. Faster payment recovery time: Lucy was able to maintain a high subscription renewal rate and predict revenue better with a faster recovery time for customers. This enabled Lucy to better manage her cash flow, plan for future investments, and ensure her company's stability. Lucy also increased customer satisfaction and retention.

The Impact

By integrating FlyCode’s plug and play solution, Lucy achieved a substantial uplift in recovery rate. Here are the key outcomes of this partnership:

  1. Exponential increase in the Payment recovery rate: a 46% increase in payment recovery from Oct 2023 -May 2024, ensuring improved retention and a more predictable revenue stream

  2. Payment failure rate reduced by 11%! This results in clear monthly ARR gains.

  3. No-Brainer ROI for Revenue Boost: A 14X ROI of net new revenue, reflecting substantial revenue growth at a price that’s justifiable

  4. Faster payment recovery time: Lucy was able to maintain a high subscription renewal rate and predict revenue better with a faster recovery time for customers. This enabled Lucy to better manage her cash flow, plan for future investments, and ensure her company's stability. Lucy also increased customer satisfaction and retention.

The Impact

By integrating FlyCode’s plug and play solution, Lucy achieved a substantial uplift in recovery rate. Here are the key outcomes of this partnership:

  1. Exponential increase in the Payment recovery rate: a 46% increase in payment recovery from Oct 2023 -May 2024, ensuring improved retention and a more predictable revenue stream

  2. Payment failure rate reduced by 11%! This results in clear monthly ARR gains.

  3. No-Brainer ROI for Revenue Boost: A 14X ROI of net new revenue, reflecting substantial revenue growth at a price that’s justifiable

  4. Faster payment recovery time: Lucy was able to maintain a high subscription renewal rate and predict revenue better with a faster recovery time for customers. This enabled Lucy to better manage her cash flow, plan for future investments, and ensure her company's stability. Lucy also increased customer satisfaction and retention.

2023 FlyCode © All Right Reserved.

Giving Back

Partnering with organizations that promote women in technology and families in need is something we are proud to do.

2023 FlyCode © All Right Reserved.

Giving Back

Partnering with organizations that promote women in technology and families in need is something we are proud to do.