Error codes
Soft decline
Stripe
new_account_information_available
The card, or account the card is connected to, is invalid.
What does new_account_information_available mean?
This decline code is the issuer's way of saying: the card details you have on file are outdated, but newer credentials exist — go get them. The card has likely been reissued with new number, expiry, or CVC, and the new data is available via account updater services.
Is it a soft or hard decline?
Soft decline. The account is fully valid — just not at the stored credentials.
Common root causes
Card was reissued with new credentials
Customer received a replacement card
Issuer updated card data for security reasons
Recommended recovery steps
Query account updater services (VAU, ABU) immediately
Refresh the stored card with returned credentials
Retry the charge with updated data
If no update available, prompt customer to update payment method
How FlyCode handles new_account_information_available
FlyCode automatically queries Visa Account Updater and Mastercard Automatic Billing Updater when this decline occurs. The stored card is refreshed silently with the new credentials, and the charge is reattempted — typically recovering the subscription without the customer ever seeing a failed payment.
What does new_account_information_available mean?
This decline code is the issuer's way of saying: the card details you have on file are outdated, but newer credentials exist — go get them. The card has likely been reissued with new number, expiry, or CVC, and the new data is available via account updater services.
Is it a soft or hard decline?
Soft decline. The account is fully valid — just not at the stored credentials.
Common root causes
Card was reissued with new credentials
Customer received a replacement card
Issuer updated card data for security reasons
Recommended recovery steps
Query account updater services (VAU, ABU) immediately
Refresh the stored card with returned credentials
Retry the charge with updated data
If no update available, prompt customer to update payment method
How FlyCode handles new_account_information_available
FlyCode automatically queries Visa Account Updater and Mastercard Automatic Billing Updater when this decline occurs. The stored card is refreshed silently with the new credentials, and the charge is reattempted — typically recovering the subscription without the customer ever seeing a failed payment.
What does new_account_information_available mean?
This decline code is the issuer's way of saying: the card details you have on file are outdated, but newer credentials exist — go get them. The card has likely been reissued with new number, expiry, or CVC, and the new data is available via account updater services.
Is it a soft or hard decline?
Soft decline. The account is fully valid — just not at the stored credentials.
Common root causes
Card was reissued with new credentials
Customer received a replacement card
Issuer updated card data for security reasons
Recommended recovery steps
Query account updater services (VAU, ABU) immediately
Refresh the stored card with returned credentials
Retry the charge with updated data
If no update available, prompt customer to update payment method
How FlyCode handles new_account_information_available
FlyCode automatically queries Visa Account Updater and Mastercard Automatic Billing Updater when this decline occurs. The stored card is refreshed silently with the new credentials, and the charge is reattempted — typically recovering the subscription without the customer ever seeing a failed payment.
Understanding This Decline Code
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Frequently Asked Questions
What does new_account_information_available mean?
Can I retry after getting this decline?
Only after refreshing the card credentials via account updater services. Retrying the same stored card will continue to fail because the issuer has explicitly flagged the data as outdated.
How does FlyCode recover new_account_information_available?
FlyCode automatically uses Visa Account Updater and Mastercard Automatic Billing Updater to silently refresh card data when issuers signal new account information is available — recovering the customer without any manual intervention.
