What does do_not_try_again mean?

The do_not_try_again decline code is an explicit instruction from the issuing bank: stop attempting this transaction. Unlike most declines, this code tells the merchant directly that additional retries will not succeed and should not be attempted.

Is it a soft or hard decline?

Stripe classifies it as a soft decline in the sense that the card account may still be valid, but operationally it should be treated as a definitive stop signal on the current card.

Common root causes

• Issuer policy flag preventing further attempts on this specific transaction

• Internal account review requiring cardholder intervention

• Repeated prior declines triggering a "stop billing" flag

• Issuer compliance or regulatory hold

Recommended recovery steps

1. Respect the issuer instruction. Do not retry the same card for the same transaction.

2. Try a backup payment method on file immediately.

3. Route the customer to update payment details with clear messaging.

4. Avoid flagging the merchant by continuing to retry — doing so can hurt authorization rates across your entire account.

How FlyCode handles do_not_try_again

FlyCode recognizes do_not_try_again as a stop signal and immediately pivots recovery strategy: no further retries on the current card, automatic attempts on backup payment methods, and then a targeted customer outreach flow if needed. This approach preserves issuer trust in your merchant account while still maximizing recovery from each failed payment.