Error codes
Soft decline
Stripe
invalid_pin
The PIN entered is incorrect.
What does invalid_pin mean?
The invalid_pin decline is returned when a PIN entered at a card reader is malformed or does not match the expected format. Like incorrect_pin, this only applies to in-person card reader transactions.
Is it a soft or hard decline?
Soft decline. The card is valid; the PIN entry needs correction.
Common root causes
PIN entered with wrong length
PIN for wrong card
Card reader error
Recommended recovery steps
Ask the customer to re-enter the PIN correctly
Try another payment method if needed
How FlyCode handles invalid_pin
FlyCode focuses on online subscription recovery. PIN-based declines from in-person card readers are outside FlyCode's scope.
What does invalid_pin mean?
The invalid_pin decline is returned when a PIN entered at a card reader is malformed or does not match the expected format. Like incorrect_pin, this only applies to in-person card reader transactions.
Is it a soft or hard decline?
Soft decline. The card is valid; the PIN entry needs correction.
Common root causes
PIN entered with wrong length
PIN for wrong card
Card reader error
Recommended recovery steps
Ask the customer to re-enter the PIN correctly
Try another payment method if needed
How FlyCode handles invalid_pin
FlyCode focuses on online subscription recovery. PIN-based declines from in-person card readers are outside FlyCode's scope.
What does invalid_pin mean?
The invalid_pin decline is returned when a PIN entered at a card reader is malformed or does not match the expected format. Like incorrect_pin, this only applies to in-person card reader transactions.
Is it a soft or hard decline?
Soft decline. The card is valid; the PIN entry needs correction.
Common root causes
PIN entered with wrong length
PIN for wrong card
Card reader error
Recommended recovery steps
Ask the customer to re-enter the PIN correctly
Try another payment method if needed
How FlyCode handles invalid_pin
FlyCode focuses on online subscription recovery. PIN-based declines from in-person card readers are outside FlyCode's scope.
Understanding This Decline Code
Extended content body
Frequently Asked Questions
What does invalid_pin mean?
How do I recover invalid_pin?
Only at a card reader with the customer present. PIN errors require in-person correction and do not apply to online or recurring subscription billing.
Does invalid_pin affect online subscriptions?
FlyCode handles online subscription recovery and does not apply to PIN-based declines. Online recurring charges use card authorization, not PIN verification.
