Error codes
Soft decline
Stripe
pin_try_exceeded
The allowable number of PIN tries was exceeded.
What does pin_try_exceeded mean?
The pin_try_exceeded decline is returned when the customer has entered the wrong PIN too many times, triggering a lockout. This applies only to in-person card reader transactions.
Is it a soft or hard decline?
Soft decline. The card itself is still valid; the PIN lockout needs to be resolved.
Common root causes
Multiple incorrect PIN attempts at a card reader
Customer forgot the correct PIN
Issuer security lockout triggered
Recommended recovery steps
Have the customer use another payment method at the point of sale
Customer needs to contact bank to reset PIN
Does not apply to online subscriptions
How FlyCode handles pin_try_exceeded
FlyCode handles online subscription recovery where PIN entry is not part of the authorization process. In-person PIN issues are outside FlyCode's scope.
What does pin_try_exceeded mean?
The pin_try_exceeded decline is returned when the customer has entered the wrong PIN too many times, triggering a lockout. This applies only to in-person card reader transactions.
Is it a soft or hard decline?
Soft decline. The card itself is still valid; the PIN lockout needs to be resolved.
Common root causes
Multiple incorrect PIN attempts at a card reader
Customer forgot the correct PIN
Issuer security lockout triggered
Recommended recovery steps
Have the customer use another payment method at the point of sale
Customer needs to contact bank to reset PIN
Does not apply to online subscriptions
How FlyCode handles pin_try_exceeded
FlyCode handles online subscription recovery where PIN entry is not part of the authorization process. In-person PIN issues are outside FlyCode's scope.
What does pin_try_exceeded mean?
The pin_try_exceeded decline is returned when the customer has entered the wrong PIN too many times, triggering a lockout. This applies only to in-person card reader transactions.
Is it a soft or hard decline?
Soft decline. The card itself is still valid; the PIN lockout needs to be resolved.
Common root causes
Multiple incorrect PIN attempts at a card reader
Customer forgot the correct PIN
Issuer security lockout triggered
Recommended recovery steps
Have the customer use another payment method at the point of sale
Customer needs to contact bank to reset PIN
Does not apply to online subscriptions
How FlyCode handles pin_try_exceeded
FlyCode handles online subscription recovery where PIN entry is not part of the authorization process. In-person PIN issues are outside FlyCode's scope.
Understanding This Decline Code
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Frequently Asked Questions
What does pin_try_exceeded mean?
Can the customer reset their PIN?
Not relevant in online subscription billing contexts. FlyCode uses network tokens and authorization methods that don't require PIN entry for recurring online charges.
How does FlyCode avoid PIN issues?
FlyCode handles online subscription recovery where PIN is not required. For online charges, FlyCode uses network tokens and authorization methods that don't involve PIN entry.
