Just Meats cuts churn by 33% by enhancing failed payment recovery by 62%
62%
Increase in payment recovery
40X
in ROI
33%
Reduction in passive churn
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Overview
Just Meats was founded with one mission: to provide meticulously cooked and seasoned beef, pork, and chicken delivered fresh to your door!
Prepping protein every week can be challenging, expensive, and time-consuming - even if you know what you’re doing. So, we tackled the protein problem head on. We deliver delicious beef, pork, and chicken professionally flavored and pre-cooked to perfection.
The Problem
Just Meats scaled rapidly and tested different solutions for failed payment and passive churn. Just Meats became an essential part of their customers' routine, so they needed help to receive payments faster and maintain merchant payment health over time. The challenge was 40% of failed payments
How They Solved It
A tailored retry and communication strategy optimized for each customer and their payments
FlyCode's payment optimization and recovery platform analyzed Just Meats’s historical data to enhance and tailor their machine-learning model their customers. A complete solution that identifies customers at-risk of payment failure and if they do fail, implements the optimal strategy to retry payments and send transactional emails/sms automatically.
Free Payment Analysis
We analyze historical failure rates, recovery rates, churn, and revenue available to unlock. This identifies critical trends and helps to forecast recovery scenarios.
Payment Optimization
FlyCode makes enterprise machine learning capabilities and payment expertise accessible out-of-the-box. We handle everything e2e putting recovery on auto-pilot.
Smart Recovery Emails/SMS
Coordinating retries and transactional emails/sms is not only critical for improving recovery rates but it also enhances the customer experience and reduces active churn.
The Impact
Just Meats increased their recovery rate by 62%, reduced churn by 33% with a ROI of 40X
By integrating FlyCode into their eCommerce stack, Just Meats achieved a substantial uplift in revenue with a clear ROI:
62% recovery rate increase: By tailoring the retry and communication strategy, Just Meats was able to capture 27% more revenue than it had in the last year. This also improves LTV and LTV:CAC ratio’s to further fuel growth.
33% churn reduction: With improved recovery rates passive/involuntary churn significantly diminished. Passive churn is the #1 reason for losing your most loyal and profitable customers.
Director of Operations
