How Top Companies Handle Failed Payment Emails?

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msonlineservicesteam@microsoftonline.com

Action required: Pay your past due invoice to avoid Microsoft Online service interruption

Hello,

Warning—your Microsoft Online services will be suspended in one day

Thanks for using Microsoft Cloud. You have a past due balance. To make sure your users have uninterrupted access to the service, please pay your invoices now.

Amount past due: $13.13 USD

Invoice number: G1234
Billing date: August 2, 2025
Due date: August 2, 2025
Status: Past due
Amount: $13.13 USD

Best regards,
Microsoft Corporation

msonlineservicesteam@microsoftonline.com

Your credit card was declined because it's expired

Hello,

The credit card used to pay invoice #G1234 was declined.

Decline reason: Payment instrument expired

Your payment could not be processed because this payment method has expired. Please contact your bank or try again with a different payment method.

Invoice number: G1234
Due date: August 2, 2025
Amount due: $13.13 USD

Best regards,
Microsoft Corporation

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Personalized Dunning Emails That Work: Best Practices

When it comes to reducing involuntary churn, personalized dunning emails can be a game-changer. A dunning email is a communication sent to customers whose payments have failed, reminding them to update their payment information or settle their balance. While this may sound simple, the way you approach dunning emails can make the difference between retaining a customer and losing them for good. In this article, we’ll explore the best practices for creating personalized dunning emails that work and provide examples to inspire your own efforts.

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