Fewer retry attempts – reducing costs and maintaining a great customer experience
Faster recovery time – optimizing the retry schedule for the best success rate
Minimal customer friction – intelligently coordinating retries and communications
Full compliance – adhering to card network rules and industry best practices
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FlyCode’s payment optimization reduces involuntary churn and increases ARR by 5%-10% through:
Smart retries – AI-driven retry strategies that adapt to failure reasons
Card Account Updater & Network Tokens – automatic card detail updates for expired or replaced cards
Alternative payment methods – recovering revenue by offering backup payment options
No unnecessary emails – we avoid sending emails on soft declines to prevent involuntary churn
Context-aware timing – different email schedules for hard vs. soft declines
Local time delivery – sending recovery emails when customers are most likely to engage
Optimized deliverability with 95 sender score– ensuring high inbox placement rates for transactional emails
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Dynamic retry strategies – adjusting retry logic in real-time based on failure reasons
Expanded retry capabilities – optimizing across multiple processors and payment methods
Anomaly detection – identifying errors and anomalies before they impact revenue
Real-time insights – providing instant visibility into payment failures and recovery rates
Customer & payment metadata - ensuring each retry has the highest chance of success
Advanced error classification – decoding decline reasons for precise recovery actions
Multi-processor routing – leveraging different payment providers for better approval rates
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The revenue intelligence layer for your subscription billing.
Stop losing revenue due to failed payments.
Recover & reduce churn automatically with FlyCode’s dunning & payment management AI.
Increase subscription revenue using intelligent payment optimization.
Supercharge your ARR by 3%-7% with a smart dunning platform that’s tailored to your business.
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CFO’s, Retention, Revenue Operation and Billing leaders at high growth companies rely on FlyCode’s revenue-generating machine
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Andreas van der Griendt
Product Lead at Framer
TJ Ferrara
Co-Founder at BUBS Naturals
Rick Brackett
Head of Ecommerce Platform & Analytics at Geologie
What makes FlyCode different from standard retry logic?
Unlike fixed retry schedules, FlyCode dynamically adjusts retry timing, routing, and messaging based on failure reasons, payment metadata and customer behavior. We partnered with Visa to hence our payment recovery. Our product also separates retries from emails to reduce churn and improve the user experience.
Will FlyCode send emails to customers after every failed payment?
No. FlyCode’s system avoids unnecessary emails — especially after soft declines — to minimize friction and reduce churn risk. Emails are only sent when they’re likely to help, and are timed based on customer location and engagement patterns.
What are Hard decline codes in failed payments?
If the card issuer returns the payment with a hard decline code, then FlyCode can’t automatically retry the payment.
What are the decline codes?
These codes are one of the following:
❌ incorrect_number
❌ lost_card
❌ pickup_card
❌ stolen_card
❌ revocation_of_authorization
❌ revocation_of_all_authorizations
❌ authentication_required
❌ highest_risk_level
What FlyCode does with hard declines?
In hard declines, we need that the customer will change their card on file. For hard declines, we adjust the messaging cadence to be faster, use dynamic templates with specific actions (like “update your card”), and sequence outreach based on past engagement.
Can FlyCode update expired or replaced cards automatically?
Yes. FlyCode supports both Card Account Updater (CAU) and Network Tokens, which automatically update card details when a customer’s card is replaced or renewed — no manual input needed.
Does FlyCode support backup payment methods?
Yes. FlyCode can automatically retry failed payments using alternate cards already on file, without any manual workflows or disruption to the customer experience. It’s enabled with a single toggle and requires no additional code.
How does FlyCode optimize billing workflows?
FlyCode tracks failures in real time, detects anomalies, adapts retries based on the issue, and routes payments through the most effective providers. It offers instant visibility into what's working and what’s not.
What is payment orchestration, and how does FlyCode support it?
FlyCode uses decisioning models to route failed payments across different processors — increasing the chances of recovery. It evaluates datapoints like metadata, error types, and processor behavior to determine the best path.
Is this going to break my current billing workflows?
No. FlyCode runs in parallel, syncing status updates back to your subscription platform without overwriting rules or duplicating events. It’s designed to enhance, not disrupt.
How do you keep email deliverability high?
We use transactional infrastructure (not marketing email platforms), enforce SPF/DKIM alignment, optimize sender domains, and deliver from high-score IPs. Typical sender score is 95+.
The revenue intelligence layer for your subscription billing.
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