Back to Retain

Don't lose your biggest customers to a failed card

When a high-value account's payment fails, it's not a billing problem, it's a retention emergency.

FlyCode surfaces your most valuable failed invoices the moment they happen, scored by ARR, lifetime value, tenure, and acquisition cost, and orchestrates multi-channel recovery so your team saves the accounts that matter most.

Run a free payment audit →

In partnership with

Flowchart showing user interactions, notifications, and customer contact options with image of a person.

Trusted by

FlyCode isn't just a solution provider—they're a true partner, which is rare. Their expertise has helped us uncover hidden issues, optimize processes, and achieve meaningful improvements. The results speak for themselves.
Jared Rasmussen
Head of FP&A at Nav
We'd been trying to find a dunning solution that could rival our manual, internal solution for years. Nothing we tested could compete until we tried FlyCode. FlyCode recovers more revenue while also saving us hours of work every week.
Rick Brackett
Head of Ecommerce Platform & Analytics at Geologie
Working with Flycode at Mozper has been a game-changer in improving our revenue recovery efforts. Their seamless integration and intuitive tools allowed us to identify key opportunities and implement changes quickly, leading to measurable improvements in our bottom line. Thanks to Flycode, we've been able to optimize our processes and drive better results with minimal effort on our end.
Gabriel Roizner
Co-founder & CEO at Mozper
Failed payments in subscriptions and SaaS are a persistent challenge, harming revenue and harming customer relationships. The AI-first models from FlyCode improve the merchant authorization rate and reduce issuer declines. As a result of being compliant with the card networks (Visa & Mastercard), FlyCode achieves superior recoveries.
Roee Klein
Director of Billing and Payments at Lightricks
"FlyCode has been handling our failed payments recovery for Shopify and Recharge for the past year, delivering a 21% boost in recovery rates and a 9% reduction in involuntary churn. The impact is massive—12X ROI. We never imagined insufficient funds recovery could improve this much!”
Vishal Varma
Senior Manager Retention Marketing (Growth) & Product, Plixlife
“Flycode has been a great help in improving our recovered revenue. They do the hard work with all the optimizations, while we can focus on our core product.”
Andreas van der Griendt
Product Lead at Framer
"Partnering with FlyCode has been a game-changer for us. Beyond the significant boost in our recovery rate across all regions, their team's attentiveness sets them apart. For larger brands like ours, this level of dedicated support is a major asset."
Rene Toma
Director of E-commerce Strategy
״FlyCode is completely fail-safe. We increased our recovery rate from 62% to over 80%, which was huge for our business. We are grateful for their fast response, their efficient system, and overall improvements to our customer experience״
Christy Dixey
Manager of CX & Ecom
FlyCode delivered a 46% increase in payment recovery and an 11% decrease in billing failures! FlyCode’s onboarding process was super-easy. One standout aspect of FlyCode is the personal support they provide. Their responsiveness and direct communication, have made addressing any issues effortless.
Julio Miles
VP of Marketing
We took our failed payment recovery rate from 51% to a staggering 66% in just a month! Our most notable victory? A phenomenal 71% recovery rate peak in January! Zero work beyond a phone call and turning on an API connection. Worth taking a look.
TJ Ferrara
Co-Founder at BUBS Naturals

FlyCode isn't just a solution provider—they're a true partner, which is rare. Their expertise has helped us uncover hidden issues, optimize processes, and achieve meaningful improvements. The results speak for themselves.
Jared Rasmussen
Head of FP&A at Nav
We'd been trying to find a dunning solution that could rival our manual, internal solution for years. Nothing we tested could compete until we tried FlyCode. FlyCode recovers more revenue while also saving us hours of work every week.
Rick Brackett
Head of Ecommerce Platform & Analytics at Geologie
Working with Flycode at Mozper has been a game-changer in improving our revenue recovery efforts. Their seamless integration and intuitive tools allowed us to identify key opportunities and implement changes quickly, leading to measurable improvements in our bottom line. Thanks to Flycode, we've been able to optimize our processes and drive better results with minimal effort on our end.
Gabriel Roizner
Co-founder & CEO at Mozper
Failed payments in subscriptions and SaaS are a persistent challenge, harming revenue and harming customer relationships. The AI-first models from FlyCode improve the merchant authorization rate and reduce issuer declines. As a result of being compliant with the card networks (Visa & Mastercard), FlyCode achieves superior recoveries.
Roee Klein
Director of Billing and Payments at Lightricks
"FlyCode has been handling our failed payments recovery for Shopify and Recharge for the past year, delivering a 21% boost in recovery rates and a 9% reduction in involuntary churn. The impact is massive—12X ROI. We never imagined insufficient funds recovery could improve this much!”
Vishal Varma
Senior Manager Retention Marketing (Growth) & Product, Plixlife
“Flycode has been a great help in improving our recovered revenue. They do the hard work with all the optimizations, while we can focus on our core product.”
Andreas van der Griendt
Product Lead at Framer
"Partnering with FlyCode has been a game-changer for us. Beyond the significant boost in our recovery rate across all regions, their team's attentiveness sets them apart. For larger brands like ours, this level of dedicated support is a major asset."
Rene Toma
Director of E-commerce Strategy
״FlyCode is completely fail-safe. We increased our recovery rate from 62% to over 80%, which was huge for our business. We are grateful for their fast response, their efficient system, and overall improvements to our customer experience״
Christy Dixey
Manager of CX & Ecom
FlyCode delivered a 46% increase in payment recovery and an 11% decrease in billing failures! FlyCode’s onboarding process was super-easy. One standout aspect of FlyCode is the personal support they provide. Their responsiveness and direct communication, have made addressing any issues effortless.
Julio Miles
VP of Marketing
We took our failed payment recovery rate from 51% to a staggering 66% in just a month! Our most notable victory? A phenomenal 71% recovery rate peak in January! Zero work beyond a phone call and turning on an API connection. Worth taking a look.
TJ Ferrara
Co-Founder at BUBS Naturals

FlyCode isn't just a solution provider—they're a true partner, which is rare. Their expertise has helped us uncover hidden issues, optimize processes, and achieve meaningful improvements. The results speak for themselves.
Jared Rasmussen
Head of FP&A at Nav
We'd been trying to find a dunning solution that could rival our manual, internal solution for years. Nothing we tested could compete until we tried FlyCode. FlyCode recovers more revenue while also saving us hours of work every week.
Rick Brackett
Head of Ecommerce Platform & Analytics at Geologie
Working with Flycode at Mozper has been a game-changer in improving our revenue recovery efforts. Their seamless integration and intuitive tools allowed us to identify key opportunities and implement changes quickly, leading to measurable improvements in our bottom line. Thanks to Flycode, we've been able to optimize our processes and drive better results with minimal effort on our end.
Gabriel Roizner
Co-founder & CEO at Mozper
Failed payments in subscriptions and SaaS are a persistent challenge, harming revenue and harming customer relationships. The AI-first models from FlyCode improve the merchant authorization rate and reduce issuer declines. As a result of being compliant with the card networks (Visa & Mastercard), FlyCode achieves superior recoveries.
Roee Klein
Director of Billing and Payments at Lightricks
"FlyCode has been handling our failed payments recovery for Shopify and Recharge for the past year, delivering a 21% boost in recovery rates and a 9% reduction in involuntary churn. The impact is massive—12X ROI. We never imagined insufficient funds recovery could improve this much!”
Vishal Varma
Senior Manager Retention Marketing (Growth) & Product, Plixlife
“Flycode has been a great help in improving our recovered revenue. They do the hard work with all the optimizations, while we can focus on our core product.”
Andreas van der Griendt
Product Lead at Framer
"Partnering with FlyCode has been a game-changer for us. Beyond the significant boost in our recovery rate across all regions, their team's attentiveness sets them apart. For larger brands like ours, this level of dedicated support is a major asset."
Rene Toma
Director of E-commerce Strategy
״FlyCode is completely fail-safe. We increased our recovery rate from 62% to over 80%, which was huge for our business. We are grateful for their fast response, their efficient system, and overall improvements to our customer experience״
Christy Dixey
Manager of CX & Ecom
FlyCode delivered a 46% increase in payment recovery and an 11% decrease in billing failures! FlyCode’s onboarding process was super-easy. One standout aspect of FlyCode is the personal support they provide. Their responsiveness and direct communication, have made addressing any issues effortless.
Julio Miles
VP of Marketing
We took our failed payment recovery rate from 51% to a staggering 66% in just a month! Our most notable victory? A phenomenal 71% recovery rate peak in January! Zero work beyond a phone call and turning on an API connection. Worth taking a look.
TJ Ferrara
Co-Founder at BUBS Naturals

Recovery that knows what each customer is worth

Value-based prioritization

Score failures by ARR, LTV, tenure, and CAC, so effort goes where the revenue is, not wherever the list starts.

Live VIP queue

Your most valuable failed invoices, surfaced the moment they fail, with at-risk ARR totaled at a glance.

Multi-channel recovery

Email, SMS, and CSM alerts orchestrated together, so a high-value save never falls through the cracks.

Human-in-the-loop where it counts

Automation handles the long tail; your team focuses manual effort on the accounts where a personal touch recovers the most.

A smiling person wearing a denim jacket stands against a neutral background, showing a friendly demeanor.

Andreas van der Griendt

Product Lead, Framer

"We took our failed payment recovery rate from 51% to a staggering 66% in just a month with FlyCode."

How it Works

Score every failure by value

Ranks failed invoices by ARR, lifetime value, tenure, and acquisition cost, so the ones worth attention rise to the top.

Surface them in a live queue

Your highest-value failed payments appear in a prioritized VIP queue the moment they happen, with full context.

Recover across every channel

Email, SMS, and CSM alerts coordinate automatically, so saving a top account never depends on luck.

No dev work

Connect once and toggle it on. FlyCode runs in parallel with your billing and syncs status.

Flowchart illustrating data processing, with an emphasis on payment data and an intelligence model labeled "FlipCode."

Results You Can Expect

7-11% more recurring revenue

Higher recovery rates

Faster recovery, less revenue in limbo

Mastercard & Visa partnership

More ways FlyCode recovers

Dynamic Recovery

When a high-value account's payment fails, it's not a billing problem, it's a retention emergency.

Learn more →

Subscription Lifecycle

When a high-value account's payment fails, it's not a billing problem, it's a retention emergency.

Learn more →

You're in this category

Retain

Priority Recovery is part of Retain. See every tool in the category.

See the full Retain category →

Explore the rest of FlyCode

Recover

Turn failed payments back into revenue, automatically

Explore →

Reach

Reach customers at the right moment, on the right channel

Explore →

Agents

AI agents that monitor and act on your revenue

Explore →

Priority Recovery vs flat recovery

Capability	Priority Recovery	Flat recovery
Prioritization	Scored by ARR, LTV, tenure, and CAC	All failures treated the same
High-value visibility	Live VIP queue with at-risk ARR totaled	One line among hundreds
Channels	Email, SMS, and CSM alerts orchestrated	Generic retry sequence
Human effort	Focused on accounts worth a personal touch	Spread thin or not at all
Scoring control	Tunable to how you define a high-value account	Fixed or none
Recovery lift	Adds 7-11% to recurring revenue on top of processor defaults	Baseline only
Speed to surface	The moment a high-value payment fails, with full context	Buried until month-end
Outcome focus	Saves the accounts that drive the most revenue	Treats a $40 plan like a $12k account

Explore case studies

GitBook boost ARR by 8% with FlyCode

GitBook is a modern documentation platform that helps teams create, maintain, and share beautiful product documentation. With thousands of businesses worldwide relying on GitBook for their technical docs, the platform has become essential infrastructure for developer-focused organizations serving customers in 100+ countries.

How FlyCode helped Carpe with failed payments?

Carpe was founded with one mission: to help those suffering with embarrassing, uncomfortable sweat. They are reimagining everything that antiperspirants and sweat control can be.

Framer, the web builder for stunning sites, enhancing failed payment recovery by 18%+

Framer is a web builder and a personal favourite for us here at FlyCode. Framer lets you design and publish modern sites at any scale with Framer’s web builder. We are huge fans of the Framer team, as our own website at FlyCode.com runs on it. Learn how the team increased revenue with FlyCode’s suite of ML recovery solutions.

Frequently Asked Questions

How does FlyCode decide which customers are "high value"?

FlyCode scores every failed invoice by ARR, customer lifetime value, tenure, and acquisition cost, then surfaces the highest-scoring failures first so your team focuses where recovery matters most.

Can I customize the scoring, like weighting ARR over tenure?

Yes. The scoring model can be tuned to your business so the VIP queue reflects how you define a high-value account.

What channels does Priority Recovery use?

Email, SMS, and CSM alerts, orchestrated together so a high-value save is pursued across every channel rather than a single touch.

Does this replace my CSM team or support them?

It supports them. Automation handles the long tail, while Priority Recovery surfaces the accounts where a personal touch from your team recovers the most.

How quickly do high-value failures show up?

They appear in the live VIP queue the moment the payment fails, with full context and at-risk ARR totaled at a glance, so nothing waits for a month-end report.

Do I need engineering work to turn it on?

No. Connect your billing platform once and toggle it on. Priority Recovery runs in parallel with your billing and requires no code.

Does it work with my billing stack?

Connect Stripe today, with PayPal and more on the way. Subscription management works with Shopify, Recharge, Skio, Stay AI, and Chargebee, and new integrations are added regularly.